The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Chicago, IL | 611 |
Houston, TX | 346 |
Philadelphia, PA | 256 |
Seattle, WA | 252 |
Washington, D.C., DC | 251 |
Atlanta, GA | 205 |
Salt Lake City, UT | 199 |
Denver, CO | 184 |
Sacramento, CA | 153 |
San Francisco, CA | 136 |
Detroit, MI | 135 |
Indianapolis, IN | 134 |
Miami, FL | 127 |
Orlando, FL | 125 |
Minneapolis, MN | 115 |
Portland, OR | 109 |
Brooklyn, NY | 107 |
Boston, MA | 99 |
Jacksonville, FL | 90 |
Pittsburgh, PA | 81 |
Oakland, CA | 79 |
Baltimore, MD | 71 |
New York City, NY | 65 |
Tampa, FL | 64 |
Reno, NV | 50 |
Nashville, TN | 47 |
San Jose, CA | 46 |
Tacoma, WA | 42 |
Charlotte, NC | 39 |
Birmingham, AL | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Connor Collins (@collinconnors) reported
.@Xfinity prorating its wireless billing discount and then belatedly tacking it on your last bill when you close an account is garbage customer service and a shady business practice. + @FTC
- Milo! (@MilooHQ) reported
Dear @Xfinity,Why ******** is my internet going in and out, and how come it only happens when I have 3 papers due? If I fail my classes, I’m sending you my tuition bill for this month.
- John Geletej (@jungle_eddie) reported
@spieltimes Damn … Comcast in NJ: $90 for 120Mb/s. No idea what they’re getting for 1Gb 🤪
- molto (@chocolate_molto) reported
@comcast sucks, down for three days in Rochester, MI. Can't talk to anyone over the phone, no ETA is given, agents are useless. WTF!!
- BTRFLY Burt 🦋 (@BTRFLYburt) reported
@Xfinity update your dog **** phone system…. It literally uses 2017 as an expiration date example for Debit card payment. Something that should take 3 mins takes me 30 mins every month. It’s terrible
- Xfinity Support (@XfinitySupport) reported
@XilkyKarr Hi there. Frustrating! Have you taken a look at our Xfinity Mt Account app or our Xfinity Status Center to see if there is an issue declared in the area? ~Morgan
- bat | #dontpanic 🕷 (@B4TB0N3S) reported
@wrhiv_72 @tigers @Xfinity HELP
- The COD Majority (@TheCODmajority) reported
@WhosImmortal Never dealt with Comcast, but had some of the same issues with other suppliers. I currently have Fios and am a huge fan, although I know not many areas have access to them yet.
- 👑Nae The Beauty🦋 (@NaeSoGucci) reported
@Xfinity pissed me off to the MAX, with this stupid outage
- Frank Warren (@fwarreniii) reported
@JacobFeldman4 They need to remove local blackouts. The ONLY reason I have cable is to watch the Grizzlies. I would pay a lot more than $100 to watch my team and cancel my Comcast bill.
- 💙 Anonymous Shade 💙 (@AnonymousShade_) reported
@comcast 2022 AND MY INTERNET GOES DOWN ON A DAILY BASISMULTIPLE TIMES A DAYPLEASE FOR THE LOVE OF GOD GET BETTER BECAUSE YOU'RE THE ONLY INTERNET PROVIDER IN MY AREA!
- Rita Devlin Marier (@RitaDevlinM) reported
I hate to be that person taking a customer service issue to Twitter, but @Xfinity refuses to cancel service online, you have to call “loyalty,” which tries to retain you, and then they refuse to cancel at a set date, saying you have to call day-of. How isn’t this illegal?
- AirFriedTV (@AirFriedTV) reported
@Xfinity admitted to throttling customer internet today by an engineer who was working on my network saying he would " Update the boot file, remove network congestion between the modem and the server, and remove the bandwidth depripritization"
- Ryan Poms (@ryanpoms) reported
It's funny how the Xfinity app gives you all these damn errors when you try and do anything on the app. God, it's a joke.
- FutureFormerCPA (@CpaLohman) reported
@AdhocAloof @Bonecondor @Xfinity I've been on the waitlist so long they offered me their throttled down service for the same price as their full service. Full service by mod 2023 until that gets pushed for a third time
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